- the personal information we collect
- how we use your personal information
- why do we process your personal information
- Use of children's personal information
- Sharing your personal information
- Disclosure of your personal information to third party organisations
- Your information rights and responsibilities
- Keeping your personal information secure
- How long do we keep your personal information
- How to contact us
- Changes to this Policy
Personal information we collect
We collect information about you either when you make an online enquiry from our website or you call our offices and provide your information over the phone. The information we store includes:
- your name
- postal and billing addresses
- your email addresses
- your phone numbers
- your IP address
How we use your personal information
Once you have made contact with us your details are entered into our computer systems.
We collect and may use your personal information:
- To discuss your requirements when you enquire or sign up for our services
- To fulfil our contracts with you
- To support the services we provide to you
- To invoice you for our services
- To inform you of new services that may be of interest to you
- To keep you updated of any changes in our services
- To inform you of your usage of our services
- To respond when you contact us for support or information
- To respond to communications received from you
We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law (see section 12 below).
Why do we process your personal information?
We will only collect and use your personal information (as described in sections 2 and 3) in accordance with data protection laws. Our grounds for processing your personal information are as follows:
Consent – Where necessary we will only collect and process your personal information if you have consented for us to do so. For example, when you register for our services.
Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Our legitimate interests for processing your personal information are to provide you with our services and bill for them.
Use of children's personal information
We do not knowingly collect or store any personal information about children under the age of 16. If you are aged under 16 please get your parent or guardian's permission before you provide any personal information to us.
Sharing your personal information
We do not rent, sell or exchange your personal information with other organisations.
We may on some occasions share your personal information with third party contractors who we employ to fulfil some of our services.
Disclosure of your personal information to third party organisations
The personal information that we collect from you is confidential. We neither share nor sell your information to third parties. In the following instances we may be required to disclose your personal information to third parties:
- If required to do so by law;
- If required to do so by any court, or any other applicable regulatory, compliance, governmental or law enforcement agency;
- If necessary in connection with legal proceedings or potential legal proceedings
Your information rights and responsibilities
You already have certain rights under existing data protection legislation, including a right to request a copy of the personal information we hold on you, if you request it in writing. From 25 May 2018 you will have the following rights:
Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete which you can do yourself by logging into your account;
Right to erase: the right to request that we delete or remove your personal information from our systems;
Right to restrict our use of your information: the right to 'block' us from using your personal information or limit the way in which we can use it;
If you're not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner's Office.
Keeping your personal information secure
Keeping information about you secure is very important to us so we store and process your personal information in accordance with the high standards required under data protection legislation.
We store your data on servers within the United Kingdom.
We do our best to keep the information you disclose to us secure. However, we can't guarantee its security. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
How long do we keep your personal information?
How to contact us
If you have any queries relating to our use of your personal information or any other related data protection questions, please contact us at firstname.lastname@example.org or write to us at Kencomp Internet Limited, Kerian House, 64 Stramongate, Kendal, Cumbria, LA9 4BD
Effective as of: 25 May 2018
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